AI for public services and government

Our work focuses on applying AI within public systems, frontline decision-making and citizen-facing services. The examples span different government contexts, including citizen services, agriculture and MSME adoption.

A GenAI citizen services assistant for Kampala

The Kampala Capital City Authority wanted to extend access to city services through channels familiar to residents. APLYD developed a WhatsApp and Telegram assistant integrated with authority systems to support key service interactions.

A GenAI citizen services assistant for Kampala
Client / Partner Kampala Capital City Authority, Uganda
Sector Public Services / Government
Capabilities Public-service solutions
Engagement Type Product / deployment

Operational Context

Access to public services increasingly depends on how effectively digital channels connect citizens with government systems. The objective was to provide a more accessible interface while maintaining the security and system integration required for public-service transactions.

Institutional Delivery

We developed a WhatsApp and Telegram assistant covering registration, ticketing, document submission and status tracking. The assistant was integrated with authority systems through authenticated APIs, enabling service requests and updates to connect with existing government workflows.

Public Value & Lasting Impact

Effective citizen-facing AI depends on more than the conversational interface. It requires secure integration with the systems and processes behind the service. This approach combined a familiar digital channel with authenticated connections to government systems, supporting practical access to city services.

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